You ultimately have the decision on where your vehicle is going to be repaired. Your insurance company will often try to persuade you to go to one of their recommended or direct repair shops. These shops have contracts with the insurance companies to do cheaper repairs in turn for more work. These shops view the insurance company as their customer and not the vehicle owner, they are not looking out for your best interest. Do your research, read reviews, and choose a shop wisely! Your family’s safety depends on it!